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FAQ

Why Is My Shopify Redirect Not Working?

Troubleshoot non-working Shopify redirects with quick checks for URL format, conflicts, cache, and duplicate rules in your redirect app. Last updated on March 11, 2026.

Fast checks before deeper debugging

Confirm the old URL exactly matches your source rule, and verify the destination page loads correctly on its own.

URL formatting issues to fix

Review leading slashes, trailing slashes, and query strings. Small formatting mismatches are a common root cause.

Rule conflicts and priority behavior

When multiple rules target the same source, clean up duplicates and keep one final destination.

Cache and browser testing tips

Use incognito mode and test on another device to avoid local cache confusion.

When to delete and recreate rules

If a rule remains unreliable after cleanup, remove it and create a fresh rule with exact URL format.

Need a faster workflow?

Use the free redirect generator for quick snippets, then move permanent redirect management into SF URL Redirect inside Shopify Admin.